About Our Water

Richmond Hill’s Water Department delivers over 1.4 million gallons of treated water daily from 4 deep wells pulling from the Floridan Aquifer. In addition to the treatment and distribution of safe drinking water, the Water Department is responsible for the maintenance of 102 miles of water main, the maintenance of 1 water tower, performing meter reads, utility locates, and replacing/upgrading water meters.

Water Quality Reporting

To ensure that tap water is safe to drink, EPA prescribes regulations that limit the amount of certain contaminants in water provided by public water systems. We treat our water according to EPA’s regulations.

The 2019 Water Quality Report (PDF) is available here and at City Hall.

Water First Community

In 2016, the City of Richmond Hill was designated a Water First Community through the Georgia Department of Community Affairs (now under GEFA). Becoming a WaterFirst community demonstrates a local government’s commitment to responsible water stewardship for environmental and economic benefits today and in the future. The voluntary partnership between the City and state agencies encourage a proactive approach to water resources. In order to be considered a community must address seven major components of the WaterFirst Program including; Watershed Assessment, Stormwater Master Planning, Water Supply Planning, Water Supply Protection, Water Conservation, Wastewater Treatment Systems and Management; and Water Reclamation and Reuse. For more information on the program and its benefits visit Water First.

The City of Richmond Hill falls within the Level 1 Drought Response. The Water Stewardship Act of 2010 remains in place. The Act limits outdoor water use year-round to the hours between 4 pm and 10 am.

Helpful Tips

 Top 5 Water Wasters in Your Home

  1. Your Toilets: Consider adding a low-flow toilet to your home. In the meantime, residents should consider adding a flapper and valve kit to your toilets that are designed to detect and prevent leaks plus reduce the water needed for each flush. Installing these on your toilets can save up to 15,000 gallons of water for an average family. A leaking toilet undetected can waste as much as 200 gallons per day! A quick way to check if you have a leaky toilet is by adding food coloring to the toilet tank. If you see color in the bowl, you know your flapper needs replacing.
  2. Your Washing Machine: Washing clothes may take up to 54 gallons per load with conventional top-load washers. The most efficient front load washers require only seven gallons of water. High efficiency washers also use less energy. Consider cutting down your frequency of laundry per week to add extra savings.
  3. Your Shower: Showers account for almost 20% of indoor water use. While they’re more efficient than baths, using a low-flow showerhead will cut water use by close to 40% when compared to standard showerheads. Keep your showers shorter and turning off the water while lathering can cut down waste as well. Shortening shower time also conserves your energy bill.
  4. Your Faucets: Faucets account for about 17% of household water use. Adding water-saving aerators to your taps can mean large savings. Aerators are simple to install and relatively inexpensive.
  5. Leaks: In addition to fixing leaky faucets and toilets, it’s a good practice to check the rest of your house for drips and puddles that could indicate ongoing leaks. If you don’t see any evidence of leaks, it’s still worth checking your water meter when you know no one is using water in your house. Is it moving? Record meter readings over one hour and note the difference. If your meter advances when no water is in use, you have a leak somewhere.


To report a leak call the Public Works Department at 912-421-2034. For billing questions or to start/stop service, call City Hall at 912-756-3345.

Important Changes to Your Utility Billing Account

Dear Richmond Hill Customer,

As a valued customer, we are notifying you of important changes to your utility billing account. When you receive your next bill, a new bill format will provide you with more information on your account. In addition to your charges and usage, your usage patterns will be provided in an easy to understand graph so you can better manage your water consumption. There is also a "Special Message" section where the city will notify you of important news or city events.

On the reverse side of your bill there are additional important changes to the way charges will be applied to your account. In the Service Charges section you will note that we have a new due date, penalty application date, and disconnection dates for all utility accounts. All utility accounts will now be due on the 17th of each month. Any account not paid in full by the end of business on the 17th of the month will receive a $10 late fee. Accounts not paid in full by 5 p.m. on the 25th of the month will be scheduled for disconnection and charged a $35 Service Charge.

We understand these changes will require an adjustment period. In order to allow all customers an opportunity to understand these changes and bring their accounts current, we will begin to apply these charges on your August statement.

For your convenience, the city encourages the use of Bank Draft and is offering an incentive of $1.00 credit per month on each bill paid by bank draft. We are also very excited to finally offer ebill! We will also offer a $1.00 per month incentive if you choose to "paperless." This provides you with an immediate $2.00 per month savings on your bill! We have enclosed a separate information sheet detailing these two options.

The City of Richmond Hill is moving into the future and we encourage you to move forward with us! Please call us at (912) 756-3345 if you have additional questions regarding these changes or other questions about your utility billing account. And remember to watch the "Special Message" section on your new bill for important updates and information!