About Our Water

Richmond Hill’s Water Department delivers over 1.4 million gallons of treated water daily from 4 deep wells pulling from the Floridan Aquifer. In addition to the treatment and distribution of safe drinking water, the Water Department is responsible for the maintenance of 102 miles of water main, the maintenance of 1 water tower, performing meter reads, utility locates, and replacing/upgrading water meters.

Applying for Water Service During COVID-19 Pandemic

In the interest of public health and safety, and due to an abundance of caution in the face of the Coronavirus (COVID-19) Pandemic, all City of Richmond Hill government buildings are temporarily closed to the public - including City Hall - effective Tuesday, March 17, 2020.

Critical services including police, fire, sanitation, water distribution, wastewater, inspections and permits will continue uninterrupted.

Please regularly check in with our website for up-to-date information and to access City services online, including payment of water bills and citations. The City of Richmond Hill can also be reached at (912) 756-3345. Updates will also be posted on its Facebook page @WeAreRichmondHill.

We are temporarily suspending the requirements to apply for utility service in person at City Hall as well as apply in person to disconnect or transfer service. Please complete the application for utility services and return it along with a scan or copy of your driver's license to our offices or via email to utilitybilling@richmondhill-ga.gov.

Your service application fees can be paid via credit card over the phone with City Hall, or you can mail a check/money order made payable to City of Richmond Hill to us at City of Richmond Hill, PO Box 250, Richmond Hill, GA 31324. Please note if we have not received your application fee within 10 business days the service will be disconnected.

Thank you for your understanding and working with us during this time.